Privacy Policy

SenseGuard, Inc. ("SenseGuard," "we," "us," or "our") provides IoT-based monitoring and analytics services for customer-owned or customer-controlled facilities and systems. The privacy and security of your data is critically important to us. This Privacy Policy explains what information we collect, how and why we use it, how it is protected, and your rights with respect to that information.

We do not sell customer data. We do not use customer-identifiable data for advertising. Data is used solely to provide, secure, improve, and support our services.

Scope of This Policy

This Privacy Policy applies to information collected through:

• SenseGuard's websites
• SenseGuard's IoT monitoring platform
• Sensors, gateways, and software deployed in customer buildings
• Customer accounts, support interactions, and analytics tools

This policy applies to site visitors, prospective customers, customers, and authorized users ("you").

This policy does not govern data processed by SenseGuard solely on behalf of a customer's end users where the customer acts as the data controller. In those cases, SenseGuard acts as a data processor under the applicable services agreement and data protection addendum.

What We Collect and Why

We follow a data-minimization principle and collect only what is necessary to deliver our monitoring and analytics services.

Account and Identity Information

We collect basic account information such as:

• Name
• Email address
• Company name
• User credentials and access roles

This information is used for authentication, account administration, service communications, and support.

Building and Sensor Data (Operational Data)

SenseGuard collects data generated by IoT devices deployed in customer facilities. This may include, depending on configuration:

• Environmental readings (e.g., temperature, humidity, air quality)
• Energy usage metrics
• Equipment status and performance signals
• Occupancy-related signals (non-audio, non-video by default)
• Event logs and alerts generated by monitored systems

This data is used to:

• Provide real-time monitoring and alerting
• Perform analytics and trend detection
• Generate reports and insights
• Improve system reliability and accuracy

SenseGuard does not intentionally collect audio recordings, video recordings, or biometric identifiers unless explicitly enabled by the customer under a separate agreement.

Analytics and Model Training Data

SenseGuard may use customer data to:

• Train, validate, and improve analytical models
• Improve detection accuracy, anomaly recognition, and forecasting
• Enhance system performance and reliability

Key commitments:

• We do not sell customer data
• We do not license customer data to third parties
• Model training does not grant other customers access to your raw data
• Where feasible, data used for training is aggregated, de-identified, or anonymized

Customer data remains the property of the customer, subject to the applicable services agreement.

Log, Security, and Usage Data

We collect technical and operational metadata such as:

• IP addresses
• Device identifiers
• Authentication logs
• API usage records
• Error and diagnostic logs

This data is used for security monitoring, system integrity, abuse prevention, and troubleshooting.

Website and Platform Usage Data

We collect limited analytics data related to usage of our websites and dashboards, such as:

• Browser type
• Operating system
• Pages viewed
• Interaction timing

This data helps us improve usability and performance.

Communications and Support

If you contact SenseGuard for support or inquiries, we retain communications and related information to respond effectively and maintain a service history.

When We Access or Disclose Information

SenseGuard accesses or discloses information only in the following circumstances:

To Provide the Services

We may share data with trusted third-party service providers (e.g., cloud hosting, monitoring infrastructure, billing providers) who are contractually obligated to protect the data and use it only to support SenseGuard services.

At Customer Direction

We may disclose data as instructed by the customer, including integrations with third-party platforms authorized by the customer.

For Support and Maintenance

With customer authorization, SenseGuard personnel may access data to diagnose issues, perform maintenance, or provide support.

For Security, Safety, and Legal Compliance

We may access or disclose information to:

• Detect or prevent security incidents or misuse
• Comply with applicable laws, regulations, subpoenas, or court orders
• Respond to lawful government requests

Where legally permitted, we will notify customers before disclosing their data.

Aggregated and De-Identified Data

SenseGuard may aggregate or de-identify data for analytics, benchmarking, research, and service improvement purposes. Such data cannot reasonably be used to identify a specific customer, building, or individual.

Customer Rights and Data Control

Customers retain ownership of their data. Depending on applicable law and contractual terms, you may have the right to:

• Access your data
• Correct inaccurate data
• Request deletion of data
• Restrict or object to certain processing activities
• Export data where supported

Requests may be subject to verification and technical or legal limitations.

Data Security

SenseGuard employs administrative, technical, and organizational safeguards designed to protect data, including:

• Encryption in transit using TLS/SSL
• Access controls and role-based permissions
• Network and infrastructure security monitoring
• Secure backups and disaster recovery procedures

No system is perfectly secure, but we continuously work to protect your data.

Data Retention

Data is retained only as long as necessary to:

• Provide the services
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes and enforce agreements

Retention periods vary by data type and customer configuration.

Location of Data Processing

SenseGuard operates primarily in the United States. If you access the services from outside the U.S., your data may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

International Data Transfers

For transfers of personal data from the European Union or United Kingdom, SenseGuard relies on lawful transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date and provide notice as appropriate.

Contact Us

If you have questions or concerns about this Privacy Policy or SenseGuard's data practices, please contact:

privacy@senseguard.dev